Customer Service and Satisfaction Feedback Form

FEEDBACK FORM

Client Name:

Rig Name:

Date of Inspection:

INSPECTION PERFORMANCE

Excellent

Good

Average

Poor

Communication on the scope of work by the attending team

Comments:

Effectiveness of Daily Meetings, including communication of daily findings

Comments:

Explanation of work-scope progress and updates on outstanding items by the attending personnel, as the job progressed

Comments:

Timekeeping /efficiency of inspection team

Comments:

Flexibility of inspection team (e.g. working around ongoing rig operations etc.)

Comments:

Inspectors technical expertise /knowledge

Comments:

Assistance of inspection team in closing out findings/corrective actions

Comments:

OES office based communication/support before and during the inspection

Comments:

Explanation of inspection results and corrective actions prior to demobilisation, including quarantined and rejected registers

Comments:

Presentation and explanation of Contract Completion Report, including specifically items not covered and the reason(s) why

Comments:

Was the scope of work completed as much as was practical

Comments:

Introduction /explanation of the interactive reporting website www.certrack.com to the relevant personnel

Comments:

Information and content available on www.certrack.com

Comments:

Ease of navigation around www.certrack.com

Comments:

Overall experience of the service

Additional Comments:

Completed by :

Position :

Email :

Thank you for taking the time to fill out this form. Maintaining a high quality of service is very important to us. All information gathered via this form is completely confidential.